1
Pre-Sales Support
Product Consultation: Our experts are available to discuss your specific needs and recommend the most suitable display solutions for your requirements.
Customization Options: We offer customization services to tailor our products to your unique specifications, ensuring they align perfectly with your project.
Technical Guidance: Receive guidance on product compatibility, integration possibilities, and any technical questions you may have.
2
During Sales Support
Order Tracking: Stay updated on the status of your order, including shipping and delivery information.
Installation Assistance: We provide guidance and documentation to help you or your chosen installers set up the display systems efficiently.
Training: If required, we offer training sessions to ensure that your team is well-versed in operating and maintaining the equipment.
Technical Documentation: Access comprehensive technical documentation for our products, making it easy to troubleshoot common issues.
3
After-Sales Service
Hardware Failures: Resolving issues related to hardware components within the display.
Connector Plug-In Failures: Assistance for problems with connector connections.
Display Control System Failures: Troubleshooting and resolution for issues related to the control system.
Display Control Software Failures: Support for problems arising from software issues.
Fault Resolution Process
Level 1 Faults:
- Connector Connection Problems
- Remote Assistance for Control Software Failures
Level 2 Faults:
- Unit Module Failures
- Power Supply Issues
- Receiving Card Problems
- Sending Card Malfunctions
- Graphics Card Failures
- Mailing Service for Repairs
Level 3 Faults:
- Determined when a substantial number of modules or power supplies on the display are damaged.
Special Event Support
For major events requiring on-site technical assistance from our company engineers, we offer premium paid services. Our team will be there to ensure the success of your event.